Privacy & Security

84bd9 Privacy Policy — Your Data Is Our Responsibility

Protecting your personal information is our top priority. Read this policy for details on how 84bd9 collects, uses, and stores your data.

Last Updated: 2026

1. Introduction & Scope

84bd9 is an online gaming platform operated for users in Bangladesh. By using our website and services, you agree to the terms described in this privacy policy. This policy clearly explains what information we collect, why we collect it, how it is used, and what rights you have.

84bd9 believes that every user's personal information is a valuable asset. We commit that no information you provide will ever be sold or transferred to third parties without authorization. We keep your information secure through SSL encryption and modern security technology.

This privacy policy applies to all 84bd9 services, the mobile version, and all associated platforms.

2. Information We Collect

84bd9 collects two types of information from you — information you provide directly, and information collected automatically while you use the service.

2.1 Information You Provide Directly

Information you supply during account registration and use of our services:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential address
  • National ID card or passport details (for identity verification)
  • Payment information (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

When you use the 84bd9 platform, the following information may be collected automatically:

  • IP address and device type
  • Browser type and version
  • User gaming activity and transaction history
  • Cookie and session data
  • Login and logout timestamps

Sensitive payment information (such as full account numbers or PINs) is not stored on 84bd9's servers. Transactions are completed through SSL-encrypted channels.

3. Purpose of Information Use

84bd9 collects your information for specific and legitimate purposes. We never use your information unnecessarily.

3.1 Service Operation & Improvement

  • Creating, managing, and securing your account
  • Processing transactions and completing money transfers
  • Improving the quality of gaming services and providing a personalized experience
  • Identifying and resolving technical issues on the platform

3.2 Security & Legal Compliance

  • Preventing fraud, money laundering, or other illegal activity
  • Verifying user age — ensuring services are provided only to those aged 21 or above
  • Adhering to responsible gaming guidelines
  • Meeting applicable legal obligations

3.3 Communication & Support

  • Sending important account notifications
  • Providing customer service assistance
  • Sending relevant promotional information based on your consent

5. Sharing & Disclosure of Information

84bd9 never sells your personal information to third parties. However, in certain circumstances we may share limited information with trusted partners.

5.1 When Information Sharing Is Permitted

  • Payment Providers: Information required to process bKash, Nagad, Rocket, Upay, or bank transfers is shared with the relevant payment service provider.
  • Technology Service Providers: Our server operators, gaming software providers, and security service providers may access limited information under contractual confidentiality agreements.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Fraud Prevention: Information may be provided to relevant authorities to assist in investigating illegal activity.

5.2 International Data Transfers

In some cases, 84bd9's servers or third-party service providers may be located outside Bangladesh. In such cases, we ensure that internationally recognized data protection standards are followed and that your information is protected to an equivalent level.

84bd9 never sells or rents your information to third parties for marketing purposes.

6. Data Security Measures

84bd9 applies multiple layers of security to keep your information safe. Our technical and administrative safeguards are regularly reviewed and upgraded.

6.1 Technical Safeguards

  • 256-bit SSL/TLS encryption used for all data transfers
  • Encryption of stored data ensured
  • Server protection through firewalls and intrusion detection systems
  • Use of secure payment gateways and no storage of card data
  • Regular security audits and testing conducted

6.2 Administrative Safeguards

  • Only authorized staff may access user information
  • Data protection training is mandatory for all staff
  • Detailed logs of data access are maintained
  • A rapid response plan exists in the event of a data breach

However, no digital system is 100% secure. We therefore ask you to keep your account password confidential and not share it with others.

7. Data Retention Period

84bd9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

  • Account Information: For as long as the account is active, and for the legally required period after it is closed
  • Transaction Information: For the period required under financial regulations
  • Identity Verification Information: For the period specified by regulatory requirements
  • Cookie Data: Automatically deleted at the end of a session or upon expiry, depending on the type of cookie

Once the specified retention period has passed, your information is securely deleted or anonymized so that it can no longer be linked to you.

8. Your Rights & Controls

84bd9 believes every user should have full control over their own information. You have the following rights:

8.1 Right of Access

You can find out at any time what information 84bd9 holds about you. By submitting a written request, you can receive a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will update it within a reasonable time.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note that due to legal obligations, some information may not be possible to delete before a specified period has elapsed.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving marketing emails or messages at any time. It is not possible to stop receiving important account-related notifications.

8.5 How to Submit a Request

To exercise any of the above rights, contact our support team. You can submit a request at any time through our 24/7 live chat or by email.

9. Protection of Minors

84bd9 strictly ensures that all services on this platform are for users aged 21 or above only. We do not knowingly collect or process personal information from minors.

If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be suspended.

A note to parents — if your child has registered on this platform, please notify our support team immediately.

10. Changes & Updates to This Policy

84bd9 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, the introduction of new technology, or legal changes.

For any significant changes, we will notify you in advance by email or via a platform notification. Continued use of the platform after a change has been made will be considered acceptance of the updated policy.

We therefore recommend visiting this page regularly and checking the "Last Updated" date at the top of the page to see whether the policy has recently changed.

11. Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, 84bd9's support team is always ready to help. We treat any privacy-related matter with the utmost importance and aim to respond promptly.

Our support team provides service in both Bengali and English, seven days a week, 24 hours a day. You can get immediate help through live chat or send details by email.

Email: [email protected]

Live Chat: Available 24/7

Language: Bengali & English

To learn about other important policies on our platform, see the Terms & Conditions and Responsible Gaming pages.